Order Deadline for Christmas Delivery:
Friday 20th 3pm - Standard Delivery
Monday 23rd 3pm - Express Delivery
Extended Christmas Returns:
Gift purchases can be returned to us up until 10th January 2025
Delivery
We proudly ship our collections worldwide and offer many convenient and reliable shipping options.
For UK Customers we offer:
Standard Royal Mail delivery is £3.95 or FREE on orders over £125.
Express Next Day Delivery is £6.95 or FREE on orders over £500 .
(Place order by 3pm for same day dispatch).
For Europe and Worldwide customers you can choose from Standard Delivery using Royal Mail International or Express Delivery using our speedy courier service. Please note that we ship all international orders DDU (delivered duties unpaid) and so your order maybe subject to additional taxes & duties set by your own country prior to delivery.
View our full shipping details
Gift Wrapping
You can choose to have your purchase lovingly gift wrapped where your order will arrive in our exclusively designed branded embossed gift box with our signature tissue paper, topped off with a silky ribbon bow. Whether a treat for yourself or a gift for a loved one, we hope you will enjoy unwrapping your beautiful items.
Returns
It’s super easy to return your purchase. Just pop your item in the post (we suggest using a traceable method) and we will happily exchange any item free of charge or refund your purchase within 3 working days.
If you need longer than our standard 14 days to return your items, please email us so that we can work with you on a suitable time. We are here to help and will work with you as flexibly as we can.
If you have any questions then please drop us an email at info@carolinerandell.co.uk or call the Wimbledon Village boutique on +44 208 946 6171
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"I used to buy my lingerie from a well known central London store but having discovered Caroline Randell about 8 years ago, I have never looked back. They are helpful, efficient and have the most beautiful and well-fitting bras and swimsuits."
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