Extended Christmas Returns:
Gift purchases can be returned to us up until 10th January 2025
Delivery
We proudly ship our collections worldwide and offer many convenient and reliable shipping options.
For UK Customers we offer:
Standard Royal Mail delivery is £3.95 or FREE on orders over £125.
Express Next Day Delivery is £6.95 or FREE on orders over £500 .
(Place order by 3pm for same day dispatch).
For Europe and Worldwide customers you can choose from Standard Delivery using Royal Mail International or Express Delivery using our speedy courier service. Please note that we ship all international orders DDU (delivered duties unpaid) and so your order maybe subject to additional taxes & duties set by your own country prior to delivery.
View our full shipping details
Gift Wrapping
You can choose to have your purchase lovingly gift wrapped where your order will arrive in our exclusively designed branded embossed gift box with our signature tissue paper, topped off with a silky ribbon bow. Whether a treat for yourself or a gift for a loved one, we hope you will enjoy unwrapping your beautiful items.
Returns
It’s super easy to return your purchase. Just pop your item in the post (we suggest using a traceable method) and we will happily exchange any item free of charge or refund your purchase within 3 working days.
If you need longer than our standard 14 days to return your items, please email us so that we can work with you on a suitable time. We are here to help and will work with you as flexibly as we can.
If you have any questions then please drop us an email at info@carolinerandell.co.uk or call the Wimbledon Village boutique on +44 208 946 6171
Customer Reviews
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What Our Customers Are Saying
"This is definitely the place to go if you want to have a bra that fits you to perfection! The service is outstanding and there is an amazing range of bras to choose from."
- Sarita Morris
What Our Customers Are Saying
"Simply Fantastic. An extremely helpful conversation with an understanding and well informed lady enabled me to choose the right size and buy confidently over the phone. WhatsApp confirmation of dispatch, and the dress arrived the following day as promised. One very relieved and happy husband and one "over the moon" wife. Perfect fit, perfect dress, perfect service."
- Jack Theyer
What Our Customers Are Saying
"Beautiful independent lingerie store and great website with an easy returns process which is so important when trying different styles or brands."
- Andrea Webber
What Our Customers Are Saying
"I can throughly recommend purchasing with confidence through this website, at a time where customer service is essential to keep you informed on your order - this team does it very well indeed and always beautifully wrapped with care."
- Helen Cornish
What Our Customers Are Saying
"Caroline Randell brought beautiful bra’s into my life 7 years ago and I have literally had a new lease of life."
- Karen Marton
What Our Customers Are Saying
"I used to buy my lingerie from a well known central London store but having discovered Caroline Randell about 8 years ago, I have never looked back. They are helpful, efficient and have the most beautiful and well-fitting bras and swimsuits."
- Sushila Surendra